Analyst Profile

Massimiliano Claps

EMEA Research Director, IDC Government Insights and IDC Health Insights

Massimiliano Claps is research director for IDC Health Insights and IDC Government Insights in EMEA. Claps is responsible for analyzing key trends related to IT strategies and spending in European central and local government and healthcare provider organizations.

Claps comes from Gartner, where he was research director with the government team for four years and advised public sector CIOs and IT vendors around the globe. At Gartner, he focused in particular on IT strategy and governance; IT cost optimization, IT sourcing models, such as cloud computing and shared services, and software application products, from ERP and CRM to government-specific solutions, such as grants management.

Claps worked with IDC between 2002 and 2007. During his previous assignment at IDC, he led the EMEA Government and Health Insights business and also worked for a year with IDC Canada, where he collaborated in the ramp up of the government research.

Before entering the IT industry, Claps worked for two years at the Monitor Group as a junior consultant with a team that advised major multinationals in the food and beverage, construction, media and telecoms, and pharmaceutical industries about their business and management strategies.

Claps graduated in business administration with a specialization in international business at the Bocconi University (Italy).

Research Authored by Massimiliano Claps

Business Strategy: Government Global Mobility Trends — Challenges, Approaches, and Suppliers Alison Brooks, Ph.D.,  Ruthbea Yesner Clarke,  Massimiliano Claps Jun 2013 - Doc # GI241444    Business Strategy This IDC Government Insights report provides a framework for a mobile strategy for all levels of governments, discussing the segments of the mobile market, analyzing key challenges, and setting the stage for further research into mobile ent... purchase document

The Bumpy Road of Shared Services in the EMEA Public Sector Jan Petruj,  Massimiliano Claps,  Mark Yates,  Mukesh Chulani,  Silvia Piai,  Nino Giguashvili May 2013 - Doc # GIGM51V    Event Proceeding In this web conference IDC outlined the key lessons learned from shared services implementations in the EMEA public sector.Shared services is a service delivery model where an organization offers a defined set of services to multiple public...

Thoughts From the TCS U.K. Analyst Day Douglas Hayward,  Jennifer Thomson,  Massimiliano Claps May 2013 - Doc # Q54V    Event Flash This Event Flash presents IDC's conclusions after attending the U.K. analyst event held recently by TCS in London. purchase document

Business Strategy: The Coming of Age of the "Internet of Things" in Government Massimiliano Claps Apr 2013 - Doc # GIGM01V    Business Strategy This IDC Government Insights study analyzes the developments in the market of solutions based on computing capabilities embedded into objects, a phenomenon also known as the Internet of Things (IoT). The number of devices on the Internet ex... purchase document

The Pulse of IT in the Western Europe Government Sector: January–March 2013 Massimiliano Claps,  Giacomo Laurini Apr 2013 - Doc # GIPP52V    Perspective This Government Insights update describes the Western European government sector environment from January 2013 to March 2013. This document provides insights on a broad range of the major ICT contracts signed and government initiatives laun... purchase document

Key Takeaways from SAPPHIRE NOW, Madrid 2012: SAP's HANA Journey Continues Philip Carter,  Henry D. Morris,  Bo Lykkegaard,  Raymond Boggs,  Ranjit Rajan,  Spencer Izard,  Tomasz Sloniewski,  Alex Kwiatkowski,  Lorenzo Veronesi,  David Bradshaw,  Christine Bardwell,  Silvia Piai,  Matthias Zacher,  Kimberly Knickle,  Massimiliano Claps,  Alys Woodward Dec 2012 - Doc # LC58U    Insight This IDC Insight examines the recent SAPPHIRE NOW event from November 12–16, 2012, in Madrid, Spain. It aims to provide an overview of SAP's key announcements at the event, how these fit into its ongoing technology and go-to-market strategi... purchase document

Spain Healthcare Provider IT Spending and Trends Silvia Piai,  Massimiliano Claps Oct 2012 - Doc # HIOH59U    Perspective This IDC Health Insights Perspective provides an overview of IT spending trends and forecast for the Spanish healthcare provider sector for 2011–2016 (base year 2011). It includes a comparison with previous forecast data and details of spec... purchase document

Italy Healthcare Providers' IT Spending and Trends Silvia Piai,  Massimiliano Claps Oct 2012 - Doc # HIOH58U    Perspective This IDC Health Insights Perspective provides an overview of IT spending trends and forecast for the Italian healthcare providers' sector for 2011–2016 (base year 2011).It includes a comparison with previous forecast data and details of spe... purchase document

Huddle Goes Beyond the Cloud and Reaches Into the Nexus of Third Generation Platforms. Silvia Piai,  Alys Woodward,  Massimiliano Claps Oct 2012 - Doc # lcUK23734112    IDC Link Huddle is a UK-based pure play collaboration solution vendor. The key value proposition for Huddle is to provide a cloud-based (primarily public, but there is also a private cloud offering known as Huddle IL3 for UK government content consi...

Germany Healthcare Providers' IT Spending and Trends Massimiliano Claps,  Silvia Piai Oct 2012 - Doc # HIOH57U    Perspective This Perspective provides an overview of IT spending trends and forecast for the German healthcare providers' sector for 2011–2016 (base year 2011). It includes a comparison with previous forecast data and details of specific IT spending pa... purchase document

U.K. Healthcare Providers IT Spending and Trends Massimiliano Claps,  Silvia Piai Sep 2012 - Doc # HIOH56U    Perspective This Perspective provides an overview of IT spending trends and forecast for the U.K. healthcare providers sector for 2011–2016 (base year 2011).This document includes a comparison with previous forecast data and details of specific IT spen... purchase document

More Research authored by Massimiliano Claps